Store Policies

Return Policy

If you need to return an item, please review our return policy below:

Eligibility for Returns

  • Returns are accepted within 30 days from the date the order was delivered.

  • Items must be unused, in their original condition, and include all original packaging and components.

How to Initiate a Return

  • Contact our customer service team at 704-482-7329 or info@shoreline-supply.com to initiate the return process.

  • Provide your order number and a brief explanation for the return.

  • If approved, you will receive instructions on how and where to send the item.

Refund Processing

  • Refunds will be processed within 10 days of receiving the returned item.

  • Refunds will be issued to the original payment method used at checkout.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item was defective or incorrect. If a refund is issued, return shipping cost will be deducted from the refund amount.

  • In cases of defective or incorrect items, we will cover the return shipping costs.

Additional Notes

  • Items returned without prior authorization may not be eligible for a refund.

  • Please ensure the item is properly packaged to avoid damage during shipping.

For further assistance, contact us at 704-482-7329.

By placing an order, you agree to the terms outlined in this policy.

Order Processing and Shipping Policy

Order Processing

  • Orders placed by 11:00 AM EST (Monday through Friday) will be processed and shipped the same business day.

  • Orders placed after 11:00 AM EST or on weekends will be processed the next business day.

  • Order processing may be delayed during major holidays or in the event of unforeseen circumstances.

Shipping Methods and Delivery Times

  • Shipping options and estimated delivery times will be displayed at checkout.

  • Delivery times are estimates and may vary depending on carrier schedules and external factors.

Order Confirmation

  • After placing your order, you will receive a confirmation email with the order details.

  • Once your order is shipped, a shipping confirmation email with tracking information will be sent to the provided email.

Issues with Orders

  • If there are any issues or delays related to your order or payment method, our team will reach out via email or phone.

  • Please ensure your contact information is accurate to avoid delays in communication.

Carrier Responsibility

  • We strive to work with reliable carriers; however, we are not responsible for delays caused by carriers, weather, or other external factors beyond our control.

Additional Information

  • For questions or concerns about your order, please contact our customer service team at info@shoreline-supply.com.

  • Please review your order details carefully before finalizing your purchase to ensure accuracy.

By placing an order, you agree to the terms outlined in this policy.